Privacy Policy
Frigosto is committed to respecting the privacy of users and protecting and securing their personal data. This text aims to inform users about how Frigosto processes the personal data provided through its website. Users should read this carefully Privacy Policy and freely decide whether you wish to provide your personal data to Frigosto before using the website www.frigosto.pt.
The user guarantees that they are of legal age and that the data provided is true, accurate, complete, and up to date, and is responsible for any discrepancies. If the data provided belongs to a third party, the user guarantees that they have informed that third party of the conditions set out in this document and that they have obtained their authorization to provide their data to Frigosto for the purposes indicated.
1. Scope of application and data controller
This Privacy Policy applies to all personal data collected through the forms on the website www.frigosto.pt. The entity responsible for processing this data is: FRIGOSTO – Indústria de Transformação e Preparação de Produtos Congelados, Lda., with the unique registration number at the Commercial Registry Office and legal entity number 501 756 442, headquartered at Rua João Reis, n.º 5, Zona Industrial, 2500-757, Caldas da Rainha, and with a share capital of €1,000,000.00.
You may contact Frigosto regarding any matter related to this Privacy Policy, indicating “Frigosto – Personal Data Privacy” in the subject line, using the following contact details:
- Postal address: Rua João Reis, n.º 5, Zona Industrial, 2500-757, Caldas da Rainha;
- Online form on the frigosto.pt website, which you can consult here.
- Customer Service: 262 870 090 (weekdays from 9 a.m. to 8 p.m. | call to the national landline network)
2. Personal data and purposes of processing and legal basis
Personal data collected through the forms on the frigosto.pt website (such as name, email, and telephone number) are intended to enable the following operations:
- Proactively analyze and respond to messages/requests sent by users through the respective forms available on the website;
- Sending, by email, electronic communications, newsletters about the products and/or services marketed by Frigosto, which can be requested using the form on the webpage entitled “Newsletter”;
The processing of personal data is necessary for the purposes of the legitimate interests pursued by the controller in the above-mentioned operation, i.e., analyzing and responding to your contacts or requests; with regard to sending the newsletter to which you have subscribed, the processing of personal data is carried out on the basis of your consent. You may withdraw your consent to the processing of personal data for this purpose at any time, without retroactive effect.
The data collected on the use of the frigosto.pt website (such as the IP address of the device you are using, the date and time you started and ended your visit to the website, your browser history, or other information collected through cookies) is used to:
- Website security management and maintenance;
- Provision and analysis of website usage, in order to understand your interaction with it, if you give your consent to the placement of certain cookies (namely analytical cookies).
This data will be collected based on the need for processing to pursue the legitimate interests of the data controller or based on the user's consent, as applicable. For more information about this processing and the cookies we use, please see our Política de Cookies.
3. Recipients
The user's personal data may be communicated to a reputable service provider contracted by Frigosto, which will process the data exclusively for the purposes established by the entities and in accordance with their instructions.
4. International data transfers
A Frigosto will seek to ensure that the processing of personal data takes place entirely within the European Economic Area.
Exceptionally, and when strictly necessary for the purposes of processing described in this Policy, Frigosto may transfer the personal data collected to third countries or international organizations for which there is an adequacy decision by the European Commission or subject to the appropriate safeguards provided for by law, such as the conclusion of standard contractual clauses for the transfer of personal data (pursuant to Article 46 of the GDPR).
When transferring data to third countries or international organizations based on appropriate safeguards, Frigosto will ensure additional measures to guarantee that personal data enjoy a level of protection essentially equivalent to that existing in the European Union.
In addition, data collected during your browsing on our website, namely through cookies and other similar technologies, may also be transferred outside the EEA if you give your consent to the placement of certain categories of cookies (e.g., analytical or advertising cookies). For more information about the cookies used on our website, please refer to the Cookies Policy, available here.
5. Retention period
Personal data collected through Frigosto's contact forms will be kept by the entity for a period of one year, without prejudice to the controller being able to keep them for a longer period in order to comply with legal obligations or for the purposes of the company's historical archives, subject in the latter case to the application of appropriate technical and organizational measures.
In the case of personal data collected by Frigosto for the purpose of sending the newsletter, they will be kept for as long as the newsletter continues to be sent, or until the owner cancels their subscription to the newsletter.
Data relating to browsing on the website will be retained for the duration of the cookies in accordance with the information provided in the Cookie Policy and in the cookie management tool [Complianz].
6. User rights
The user has the right to request from Frigostoaccess to personal data concerning him/her, as well as its rectification or deletion, and the limitation of processing with regard to the user, as well as the portability of his/her data, in accordance with the laws governing the processing of personal data. The user also has the right to object, at any time and for reasons related to their particular situation, to the processing of their data based on the pursuit of legitimate interests by the data controller.
To exercise the above rights, users may contact the data controller at the addresses indicated in section 1 of this Policy.
In the case of the electronic newsletter, you may object to the processing of your data for this purpose directly via the unsubscribe link at the end of the communication received.
The user also has the right to lodge a complaint with the National Data Protection Commission if they believe that their rights regarding their personal data in this policy have been infringed.
For any questions regarding this Privacy Policy, users may also contact Frigosto's Data Protection Officer (DPO), whose contact details are:
- Email address: geral@frigosto.com
7. Changes to the Privacy Policy
This Privacy Policy may be changed at any time by Frigosto. When such changes occur, they will be disclosed on the website and/or communicated to users through the contact details provided.
Date of last update: 02/12/2025